The Vail Valley Foundation (VVF) is seeking an experienced Help Desk Technician with a can-do customer service attitude and a passion for the mission of the Vail Valley Foundation. Primarily responsible for taking calls for all supported systems and supporting end users in the field. Ensures the continued quality, stability, integrity, and efficient operation of the enterprise information systems that support core organizational functions encompassing business systems, vendor and in-house supported systems/platforms through operational performance monitoring and implementing process improvements. Box office support at two performing arts venues (ticketing software and hardware) including support after business hours and on weekends as required.
- Bachelor’s degree in the field of Computer Science or Management Information Systems, or equivalent work experience in a similar field.
- Experience with VMware vSphere, Meraki and Cisco networking and hardware, Spiceworks and ConnectWise, Watchguard, Microsoft SQL, Digium PBX, and Audience View ticketing (including Boca and Stimare printers)
- Certification in Microsoft OS/Server (MCITP), Cisco Networking (CCNA) preferred.
- 2-3 years of proven, qualified and seasoned related work experience in a comparable complex, diverse and fast paced Help Desk environment.
- Must be able to successfully pass a background check and have a valid driver’s license.
- Must be able to work in Avon in addition to commuting between two additional worksite locations.
- Must be available to work nights, weekends, and holidays as required.
- Proficient with the English language, both written and oral.
- Able and willing to work outside in harsh winter conditions.
- Must be able to lift and move up to 50 lbs.
- Provide levels I and II support for end users across three different work locations.
- New user account setup and onboard training.
- Maintain images and deploy hardware.
- Build, maintain and update network documentation as required.
- Manage and monitor accounts, access and policies.
- Harden OS and applications to require configurations.
- Enforce, monitor and comply with cyber security regulations.
- Strong understanding of hardware and software support/troubleshooting.
- Provide elevated technical support at remote locations and for remote users.
- Draft and update procedures and documentation for IT operations and technical procedures.
- Assist with vendor meetings and product selection.
This is a salaried, full time year-round position eligible for all VVF employment benefits.
Our employees are a critical part of who we are and employee wellness is an important priority for our organization. As a result, we offer an array of employee benefits, including but not limited to:
- Employee and family health insurance options
- Flexible spending accounts
- Life insurance
- Supplemental insurance options
- Short and long term disability plans
- 401k retirement plan
- Paid time off
- Employee Assistance Program
- Added Perks!
- Tickets to shows at the VPAC and GRFA
- Discounted gym membership options
- VIP tickets to VVF events
- FREE ski pass
